All lampshades are made and produced by hand and made completely to order. We aim to dispatch all orders within 2 weeks of ordering. If you require a quicker turnaround, then please get in touch. We will always do our best to work to your requirements.
Our lampshades & other products are sent through a variety of couriers, depending on the size, weight, & volume of each order. We always use reputable national delivery services such as, but not limited to, Royal Mail, Parcelforce, UPS, DPD, & DHL. We use tracked services wherever possible, which is the vast majority of UK orders. We will always inform you when your order has been dispatched and when you can expect to receive it.
In the unfortunate event that your order has not arrived, please check the shipping address on your order confirmation. If this is the correct address then please let us know immediately. If your address is incorrect then please let us know the correct address. Send all information to firstname.lastname@example.org
If you have received an item from Light Owl but this item is damaged, please take a picture of the packaging and damage to the item and send them to email@example.com
We will replace the item as quickly as possible. We may ask that you post the damaged item back to us at our own expense, so please do not dispose of the item before getting in touch.
You have 28 days, from receipt of cancellable goods, to notify Light Owl if you wish to cancel your order or exchange an item.
Please note: goods that are to your specific requirements (excluding standard lampshade size options,) perishable, or sold with a hygiene seal are non-refundable unless faulty.
Should you choose to return or exchange your order, you will need to deliver the item(s) back to Light Owl in a safe condition.