Yes we do!

Please e-mail Mail@lightowl.co.uk with a list of the outer colours and/or the patterns you’d like to see. Remember to include your name & address.

Samples are usually free, unless you’re requesting an exceptionally large amount of them. In this case, we may charge a small fee.

It depends on where you want the utility fitting – this is the part which attaches to your lamp base or light fixture.

A pendant lampshade will have the utility fitting at the top of the lampshade, a table lampshade will have the fitting at the bottom.

By default, Light Owl produces lampshades using utility rings which have a standard 40mm EU size gap. All of our lampshades come with a removable 28mm UK reducer ring. This allows our lampshades to fit the vast majority of lamp bases.

We can usually source Duplex utility rings (110mm) for use on lampshade carriers, and US washer (1/2″) fittings for use on bases from the US, or harp & finial fittings. Please note this may not always be available, and may incur additional charges for non-standard parts. Please get in touch at mail@lightowl.co.uk if you require such parts.

We offer a selection of different shapes. Our Drum lampshades are circular drum, this means that they have the same diameter at the top as they do at the bottom. We also offer Empire lampshades, these are conical in shape.

You’ll find the exact size options in the individual product’s description.

All lampshades are produced by hand and completely made to order. We aim to dispatch all orders within 2 weeks of ordering, and you should allow an extra couple of days for delivery. If you require a quicker turnaround, then please get in touch. We will always do our best to work to your requirements. 

Our lampshades & other products are sent through a variety of couriers, depending on the size, weight, & volume of each order. We always use reputable national delivery services such as, but not limited to, Royal Mail, Parcelforce, UPS, DPD, & DHL. We use tracked services wherever possible, which is the vast majority of UK orders. We will always inform you when your order has been dispatched and when you can expect to receive it. 

If you’ve placed an order and would prefer to collect from our Darlington store instead of having it posted out to you, let us know. Remember to check our opening times here.

If you’ve paid any shipping, we’ll refund it once the order has been collected.

When we despatch your order, you should receive an automatic e-mail telling you that your order is on its way. We usually use a tracked 48 hour delivery service for lampshades, so if you have not received your order within a few days of the despatch e-mail, please get in touch.

We will attempt to find the location of your order, and if possible, arrange re-delivery. If your item is truly lost within the post system, we will offer you a replacement shade which will be made as a priority.

Please remember to check the shipping address on your order confirmation. If your address is incorrect, please let us know the correct address ASAP. Send all information to mail@lightowl.co.uk

If you have received an item from Light Owl but this item is damaged, please take a picture of the packaging and damage to the item and send them to mail@lightowl.co.uk 

 

We will replace the item as quickly as possible. We may ask that you post the damaged item back to us at our own expense, so please do not dispose of the item before getting in touch. 

Sometimes, a product just doesn’t suit your home. Here at Light Owl, we understand that and we offer a fair refund & exchange policy if you change your mind.

In both cases, you must inform us within 14 days from delivery date. Once you have signalled your intentions, we will give you the returns address. Please note that the customer pays any return delivery costs, and is responsible for ensuring that the product(s) reach us safely & in a re-saleable condition. Once the returned product(s) are received, and assuming they are not damaged, we will issue you with a refund or proceed with your exchange.

Please note that any postage costs on your original order are non-refundable. In the case of a refund, you will only receive 100% of the returned product(s) value. Refunds will be made to the original payment method.

EXCHANGE NOTES
In the event of an exchange, you will be asked to pay a supplemental fee to cover the postage costs for sending a second order to you. There is no charge for the exchange itself, assuming that the exchanged products have an equal value. If the exchange product(s) are less than the value of the original product(s), you will be refunded any excess. If the exchange product(s) are of greater value, you will have to pay the difference.

EXEMPTIONS
  • All postage costs
  • Bespoke “custom” products; This is any product whereby the customer has requested something different to our default options. This includes, but is not limited to, different sizes, shapes, height, or using different materials.
  • Any clearance products; These are sold as seen and will be fairly described and/or photographed before purchase.